ROLE DESCRIPTION

DIGITAL SIGNAGE SPECIALIST

General Administration

Mission: Be the Consummate Host by coordinating and maintaining the content of 

the ship’s digital signage system that enhances the onboard experience for 

passengers and crew by providing visual information in key areas of the 

ship.  

Personal

Characteristics:

 Understanding of the foundation of providing outstanding external and 

internal customer service and its impact on our ability to deliver a 

unique and quality product.

 Motivation to excel in all aspects of job duties and responsibilities.

 Personable communicator with outstanding social skills and a warm, 

friendly and caring personality.

 Willingness to embrace all Company values and Service Credo and 

lead by example.

 Ability to establish and maintain courteous and professional working 

relationships in a diverse cultural environment.

 Ability to adapt and adjust to a variety of circumstances.

 Ability to work under pressure and with tight deadlines.

 Excellent problem solving and communication skills.

Technical

Skills:

 Proficiency with Microsoft Word, Excel and PowerPoint.

 Familiar with publishing content through a content management 

system.

 Knowledge of computer networking and streaming, with a focus on 

audio/visual.

 Strong understanding of new media visual technologies and 

presentation best practices (LED, screen resolution, troubleshooting).

 Knowledge of Adobe Flash (CS 5/5.5).

 Experience in graphic design with Photoshop, Illustrator or In-Design.Role Description Digital Signage Specialist

Key Result Areas (KRAs)

   All Key Result Areas require 100% commitment and focus to perform the role successfully.

Role-Specific KRAs

Digital Signage 

Operation

1. Continually and effectively monitors and maintains the Content 

Management System (CMS) and any other feeding sources (such 

as HOST) to ensure all digital signage content is broadcast as per 

established schedules. 

2. Oversees the uninterrupted operation of the digital signage 

network and screens.

3. Continually monitors the content broadcasted on the digital 

signage screens to ensure it meets the expected functionality.

4. Willingly and proactively partners with ship’s management (via the

Customer Services Director) by offering critical feedback about 

the digital signage content programmed or broadcasted, should 

he/she feel this can be improved or modified to better 

functionality. 

5. Willingly makes last minute changes to content as required, 

ensuring to verify with the Customer Services Director if unsure of 

the change that may be required. All updates to signage content 

are to be aligned with Policies & Procedures and with the 

established content templates. Any deviation from such 

guidelines requires to be approved by the Customer Services 

Director.

6. Maintains the digital signage matrix with any content created or 

edited onboard.

7. Routinely checks the Princess Patter to ensure the digital signage 

content scheduled for the following day is consistent and aligned.

8. Willingly assists with the development of new digital signage 

content as directed by the Customer Services Director.

9. Willingly assists as required in the content management, 

maintenance and operation of Microsoft Surface tables. 

10. Works with the First Electronics Officer to ensure that technical 

requisitions for maintenance and/or spare parts for digital 

screens and/or equipment are always opened in a timely manner.Role Description Digital Signage Specialist

Communication 1. Effectively and efficiently communicates within the network of 

corporate and shipboard managers involved with the digital 

signage administration. 

2. Willingly seeks updates from the relevant shipboard 

management to ensure the digital signs broadcast accurate and 

effective information (i.e. gangway directional information, port 

times, promotions, etc.) 

3. Proactively communicates to the Customer Services Director 

any quality or scheduling issues concerning digital signage 

content.

Planning 1. Effectively prioritize work to ensure the multitude of information 

scheduled to be broadcasted via digital signage is broadcasted 

according to the set timing and guidelines.

2. Keeps an active interest on all scheduling tools (such as the 

HOST database, the F&E Schedule, the Navigation Schedule, the 

Gangway Schedule and the MIN Master to name a few) to 

ensure that the digital signage content is aligned with the 

product and schedules otherwise set.

3. Keeps accurate and up to date handover notes and future 

digital signage schedules.

Shared KRAs

Safety and 

Compliance

1. Always performs all duties in accordance with applicable 

policies and procedures, USPHS and Fleet Regulations, and 

other internal, external, and governmental regulations as 

directed. 

2. Always follows timekeeping rules and creates accurate ILO 

records. 

3. Always performs all General Emergency Organization duties as 

directed in the Emergency Response Organization. 

C.R.U.I.S.E. 

and Core 

Values

1. Demonstrates commitment to the Company’s values, beliefs, 

goals, and initiatives. Consistently upholds our Core Values and 

the C.R.U.I.S.E. philosophy. Role Description Digital Signage Specialist

2. Acts as a Company representative and always portrays a 

positive image of Princess Cruises to all passengers, officers, 

and crew. 

3. Always maintains professional, effective, and motivated working 

relationships, taking into account differences in cultures, 

backgrounds, and individual personalities. 

4. Proudly wears the C.R.U.I.S.E. pin and displays the Service Credo 

card at all times. 

5. Always promotes a harassment-free environment.

In addition to the Key Result Areas and performance items listed in this Role Description, employee 

also performs any other duties as assigned by management. 

This Role Description was provided to me and discussed with me on the date shown below:

_________________________________   ______________

Crewmember Name (Please Print)      Employee Number

_________________________________   ______________

Crewmember Signature      Date

The percentages listed below indicate the percent of your appraisal that will be based on that Key 

Result Area

Planning

10%

Communication

20%

Digital Signage 

Operation

40%

C.R.U.I.S.E. and 

Core Values

10%

Safety and 

Compliance

20%

Lighting 1

Entertainment

Mission: Be the Consummate Host by delivering safely functioning and well-maintained lighting, 

pyrotechnic, and video systems in support of a dynamic, engaging, and memorable 

entertainment and activities program.  

Personal 

Characteristics:

 Understanding of the foundation of customer service; ability and willingness to excel 

in delivering outstanding service.

 Motivation to excel in all aspects of job duties and responsibilities.

 Ability and commitment to establish and maintain courteous and professional 

working relationships in a diverse cultural environment.

 Excellent understanding of High End Systems, Vari Lites, Grand MA, Pyrodigital, and 

various video operating systems.

 Willingness to embrace all Company values and Service Credo and lead by 

example.

Key Result Areas (KRAs)

All Key Result Areas require 100% commitment and focus to perform the role successfully.

Role-Specific KRAs

Stage and 

Production 

Show 

Operations

1. Properly maintains technical performance standards for 

associated lighting, video and pyrotechnic equipment for the 

Princess Theater at all times.

2. Conducts thorough daily inspections of lighting, video, and 

pyrotechnic systems, ensuring proper function or taking 

necessary action for repair.

3. Properly maintains all Entertainment lighting equipment 

around the vessel as directed by the Senior Production 

Manager.

4. Promptly advises the Technical Department of maintenance 

needs; coordinates to ensure required repairs are carried out 

in a timely manner.

5. Openly discusses all pertinent production-related matters with 

Senior Production Manager, Guest Entertainers, and Company 

Performance Manager and agrees on end results in a timely 

manner.

Technical 

Equipment 

Management 

and Operations

1. Always maintains high level of expertise in High End Systems, 

Vari Lites, Grand MA, Pyrodigital, and various video operating 

systems.

2. Regularly tests, maintains, and repairs assigned equipment to 

ensure consistent high quality.  Role Description   Assistant Production Manager Lighting 1 2 2

Role-Specific KRAs

Communication

1. Communicates appropriately with Supervisors, Music 

Manager, Company Performance Manager, and Guest 

Entertainers as relevant.

2. Promptly and clearly communicates technical assistance 

required to the Senior Production Manager and 1

st

Electronics 

Officer.

3. Always prepares clear and accurate handover notes and 

facilitates a comprehensive handover.

4. Participates productively in onboard Entertainment meetings.

Planning

1. Assists Senior Production Manager to fulfill production 

requirements for daily operation and special events as 

assigned.

2. Works closely with 1

st

Electronics Officer and properly prepares 

inventory consumption reports to ensure supplies are 

maintained as necessary.

Staff 

Management 

and 

Development

1. Provides training and coaching to production staff as 

requested, consistent with Company standards and Core 

Values.

2. Identifies top performers and mentors them for career 

advancement or promotion.

Shared KRAs

Safety and 

Compliance

1. Complies with Fleet Regulations, established Policy and 

Procedures, and other applicable internal, external, and 

governmental regulations at all times.

2. Always works in compliance with ILO guidelines. 

3. Promptly completes safety-related reports.

4. Willingly assists Senior Production Manager with the monitoring of 

occupational safe working practices.

C.R.U.I.S.E. and 

Core Values

1. Demonstrates commitment to the Company's values, beliefs, 

goals, and initiatives.  Consistently upholds our Core Values and 

the C.R.U.I.S.E. philosophy.

2. Acts as a company representative and always portrays a 

positive image of Princess Cruises to all passengers, officers, and 

crew.

3. Always maintains professional, effective, and motivated working 

relationships across all disciplines, taking into account 

differences in cultures, backgrounds, and individual 

personalities.

4. Promotes a harassment-free environment at all times.  Role Description   Assistant Production Manager Lighting 1 3 3

In addition to the Key Result Areas and performance items listed in this Role Description, employee also 

performs any other duties as assigned by management.

This Role Description was provided to me and discussed with me on the date shown below:

Crewmember Name (Please Print) Employee Number

Crewmember Signature Date

The percentages listed below indicate the percent of your appraisal that will be based on that Key Result 

Area. 

Stage and 

Production Show 

Operations

20%

Technical 

Equipment 

Management and 

Operations

20%

Planning

10%

Communication

15%

Staff Management 

and Development

10%

Safety and 

Compliance

20%

C.R.U.I.S.E. and 

Core Values

5%

Entertainment

Mission: Be the Consummate Host by interacting with passengers and assisting with the delivery 

of onboard programs that surprise, delight, and create lifelong memories.

Personal 

Characteristics:

 Understanding of the foundation of customer service; ability and willingness to 

deliver outstanding service to our passengers.

 Motivation to excel in all aspects of job duties and responsibilities.

 Personable communicator with outstanding social skills and a warm, friendly, and 

caring personality.

 Willingness to embrace all Company values and Service Credo and lead by 

example.

 Commitment to continuously display and deliver genuine care to our passengers 

and surprise and delight them throughout their cruise experience.

 Ability to adapt and adjust to a variety of circumstances.

Key Result Areas (KRAs)

All Key Result Areas require 100% commitment and focus to perform the role successfully.

Role-Specific KRAs

Product 

Delivery and 

Standards

1. Enthusiastically hosts or co-hosts entertainment and other 

revenue/non-revenue events, including but not limited to trivia

events, sports and deck games, manning the ship’s library, 

ScholarShip@Sea programs, and other events, always in 

accordance with Entertainment policies and procedures.  

2. Always ensures efficient set-up, presentation, and operation of 

ongoing programs, including adherence to all safety and ethical 

protocols in accordance with Company policies and 

procedures.

3. Always maintains an engaging presence both on and off stage 

and entertains passengers in a likeable, professional manner.

4. Promptly and willingly performs any and all duties assigned by the 

Deputy Cruise Director, Cruise Director, and/or other senior 

management. 

5. Performs gangway embarkation and disembarkation duties

promptly and properly, to delight and serve every passenger.

6. Always ensures the working efficiency of all entertainment 

equipment. 

7. Always works effectively with fellow cruise staff, management, 

and other departments.

8. Consistently demonstrates responsibility and accountability; 

promptly takes on additional responsibilities and projects as 

assigned by Management.  Role Description   Junior Assistant Cruise Director 2 2

Role-Specific KRAs

Customer 

Satisfaction

1. Provides a positive first impression to every passenger through a 

warm, welcoming individual greeting; always maintains a spotless 

and professional appearance.

2. Observes passengers to identify their preferences and adjusts 

service accordingly, anticipating passengers’ needs and offering 

appropriate responses without the customer having to ask.

3. Demonstrates to every passenger that his or her satisfaction is our 

top priority by immediately acknowledging every request, 

responding promptly and effectively to resolve any service 

request or concern, and escalating to Supervisor as appropriate.

4. Spends an appropriate amount of time each day in the 

company of passengers, developing rapport and engaging in 

conversations as The Consummate Host.

5. Nurtures a memorable connection with passengers by remaining 

fully engaged through completion of service and graciously 

thanking passengers as they are leaving.

Cost/Revenue

1. Supports cost-saving initiatives and protocols without adversely 

affecting product standards.

2. Enthusiastically cross-promotes revenue departments whenever 

appropriate.

Shared KRAs

Safety and 

Compliance

1. Regularly participates in onboard safety procedures.  Always 

complies with all Fleet Safety regulations, including the mustering 

of passengers in drills and actual emergencies.

2. Always follows all ILO guidelines.

3. Regularly attends relevant Princess University courses to grow and 

improve service skills.

C.R.U.I.S.E. 

and Core 

Values

1. Demonstrates commitment to the Company’s values, beliefs, 

goals, and initiatives.  Consistently upholds our Core Values and 

the C.R.U.I.S.E. philosophy.

2. Acts as a company representative and always portrays a positive 

image of Princess Cruises to all passengers, officers, and crew. 

3. Always maintains professional, effective, and motivated working 

relationships across all functions, taking into account differences in 

cultures, backgrounds, and individual personalities.

4. Consistently demonstrates high morale and motivation.

5. Develops small innovations as part of the Company’s strategy to 

go from Good to Great.

6. Regularly engages in Reduce, Increase, Create, Eliminate (RICE) 

initiatives.

7. Promotes a harassment-free environment at all times.

8. Always provides friendly and courteous assistance to passengers 

and fellow employees, remembering that even when he or she is 

not serving a passenger directly, he or she is assisting someone 

who is.  Role Description   Junior Assistant Cruise Director 3 3

In addition to the Key Result Areas and performance items listed in this Role Description, employee also 

performs any other duties as assigned by management.

This Role Description was provided to me and discussed with me on the date shown below:

Crewmember Name (Please Print) Employee Number

Crewmember Signature Date

The percentages listed below indicate the percent of your appraisal that will be based on that Key Result 

Area. 

Product Delivery 

and Standards

35%

Customer 

Satisfaction

20%

C.R.U.I.S.E. and 

Core Values

20%

Safety and 

Compliance

15%

Cost/Revenue

10%

TITLE: Sports Coordinator (SPC)

DEPARTMENT: Entertainment

REPORTING LINE: Senior Entertainment Staff and Deputy Cruise Director

DATE REVISED: November 2010

1.0 POSITION SUMMARY

The Sports Coordinator is involved in the presentation of P&O Cruises Entertainment Department’s events and

activities program. The Sports Coordinator is responsible for planning and executing a wide variety of sporting

activities to suit a range of passenger interests throughout the cruise. 

2.0 PRINCIPLE DUTIES AND RESPONSIBILITIES

2.1 General 

The Sports Coordinator duties include, but are not limited to:

• Deck Sports – shuffleboard, deck quoits, table tennis, golf chipping.

• Pool games – volleyball, survival challenge, aqua fitness.

• Sports Trivias and sporting related game shows.

• Shore sport activities – Beach volleyball, cricket, boules, soccer, tug-o-war.

• Organizing family sports activities and games.

• Game Shows and various Theme Nights.

• In port functions, VIP ship tours and ceremonies.

• Seasonal and special events, services and parties.

• Embarkation/Disembarkation duties, gangway greeting and APASS.

• Loading Stores, organizing lockers and cleaning Entertainment Department spaces in passenger areas.

• Complying with uniform policy, dress code and deck privileges according to Hotel Policy & Procedure

and Captain’s Standing Orders.

• Own and practice the Proud Program.  As an Ambassador of P&O Cruises Australia, conduct must be

becoming of an Entertainment Department Staff member.

2.2 Safety & Regulatory

The Sports Coordinator must: 

• Be familiar with and know how to access Carnival UK’s Fleet Regulations.

• Understand and abide by the Terms and Conditions of employment.

• Participate in the In Port Manning and Safety duties.

• Understand Carnival UK’s HESS compliance.

• Understand Carnival Australia’s RSA Policy.

3.0 SPECIFICATIONS

3.1 Capability & Expertise

1SPORTS COORDINATOR

• Sport or Leisure Degree/Diploma is an advantage.

• Specific knowledge of Australian, New Zealand and Nautical sports.

• Physical fitness suitable for proficient execution of the role.

• Basic computer skills.

• Excellent communication skills with high proficiency in English – both verbal and written.

• Ability to take direction; work independently and in a team.

3.2 Behaviour & General 

• Trustworthy and Respectful, 

• Positive, Outgoing and Creative, 

• Flexible and Service-Orientated.

SIGNATURE___________________ EMPLOYEE NUMBER______________

PRINT NAME___________________ DATE___________________________

  Photographer    

Department:    Purser 

Position Reports to:  Photo Manager 

Date Revised:  November 14, 2002 

Position Summary: 

The position of photographer 1 is responsible for shooting photographs to the required standards, 

processing all photographs taken by photographers onboard and passengers and selling photographs and 

other photo items to passengers.

   

Principal Duties and Responsibilities:

1. Liaise with Photo Manager and /or Assistant Photo Manager for cruise and daily job schedule. 

       2. Report to assigned locations in correct uniform or character costume for each event. 

       3. Keep Photo Manager and/or Assistant Photo Manager aware of any present or foreseeable problems. 

       4. Shoot photographs to the required standards. 

       5. Process all photos taken onboard by members of the photo team and/or passengers. 

       6. Sell photographs and all other photo items available in the photo shops. 

       7. Check all items of equipment before going on any shoot.  Report any camera or equipment 

 problems to the Photo Manager. 

       8. Conduct self in a professional manner at all times, and in accordance with company’s Code of

 Conduct.  Report any passenger disputes immediately to the Photo Manager. 

CONTRACT – TERMS OF EMPLOYMENT 

CURRENT RATE OF PAY: Level 1: base of  USD $700  and commission of approximately  USD $500 

    Level 2:  base of  USD $850  and commission of approximately  USD $550 

    Level 3:  base of  USD $1000 and commission of approximately USD $600 

    Level 4:  base of  USD $1100 and commission of approximately USD $700 

TAX DEDUCTIONS:  No deductions for taxes will be made, with the exception of 

    U.S. staff for whom Federal Taxes will be deducted. 

METHOD OF PAYMENT: Cash onboard – Base is paid once a month and Commission at the end of each  

    voyage. LENGTH OF CONTRACT: Contracts are approximately six months in length.  Princess Cruise Lines, Ltd.,  

    a Bermuda Company has the right to extend this period if no relief is  

    immediately available and to facilitate staff rotations. 

    The company has the right to transfer an individual to another ship mid- 

    contract if required. 

    Future contracts are advised prior to an individual disembarking at the end 

    of the contract, two month leave (vacation) is normally given between 

    contracts. 

WORKING HOURS:  The average working day is approximately eleven hours.  All crewmembers 

    work seven days a week (there are not days off). 

    Onboard scheduling is determined by the Photo Manager in the  

    department.  Time off is granted at the Photo Manager’s discretion provided  

    passenger service, operations and safety requirements permit. 

ACCOMMODATION:  Photographers share a Petty Officers cabin usually with someone of the same 

    rank.  Each Photographers cabin has private facilities (i.e., shower, toilet).   

    Storage space is limited. 

UNIFORM:   One free supply of uniform is given upon hire.  Replacements are at the cost 

    of each individual. 

EVALUATIONS:  Performance appraisals are carried out at the end of a contract, (and if required 

    during a contract at the discretion of the Photo Manager). 

JOINING VESSEL:  Normal air travel, overnight hotel accommodations and meals are paid for by 

    the Company. 

LEAVING VESSEL:  Return airfare is paid by the Company at the end of a contract or if an individual 

    must disembark the vessel on medical or compassionate grounds. 

BACKGROUND CHECK: All new employees are required to provide a Police Background Check prior 

    to joining a ship. 

HEALTH REQUIREMENTS: All employees must pass a medical examination to the required standards before 

    joining a vessel.  The cost of the medical is at the employee’s own expense. 

PASSPORT:   A passport and where necessary, visas will be required at the employee’s own  

    expense. 

PERSONAL APPEARANCE: The Company expects the highest standard of personal appearance at all times. 

    1. Moustache, beards, and long side-burns are not acceptable. 

    2. Hair on men must be clear of the collar. 

    3. Earrings and studs may not be worm by males.  Females only to 

     wear a maximum of one in each ear. 

    4. Visible tattoos are unacceptable. 

PERSONAL REQUESTS:  The Company will schedule staff as operationally required on its fleet of vessels 

    and cannot take into account personal requests (i.e., personal relationships,  

    itinerary preference). LIFE ON BOARD:  Onboard, life is very military like with strict rules and regulations that must 

    be followed. 

    Photographers are given certain privileges with access to passenger facilities. 

    Employees of many nationalities must live together onboard in a confined 

    space.  It is important each employee is understanding of other cultures. 

The complete terms of employment will be provided by Princess Cruises at the time of hire.  Life onboard is 

governed by a code of conduct, a copy of which is also provided upon employment. 

 Background 

  

 A.  Supervision – The number of people this position supervises if any, either directly or                      

through subordinates.  

B.  Mental Application – The nature of the decision-making ability the position requires versus the extent 

to which the work is governed by established policies and procedures.    

             This position requires the timely execution of duties on a regular routine governed by a daily schedule 

posted by the Photo Manager.  Unsupervised work will require a high degree of accurate and proactive 

thinking and decision making.                   

C.  Responsibilities – The extent to which an error in judgment on the job would result in loss of time, 

expense our public/employee goodwill.   

All job tasks need to be performed flawlessly.  Any errors in the Photo Department frequently lead to 

significant losses of revenue and passenger frustration.

D.  Contacts/Internal and Public – The level of contact with other outside and within the organization.   

                    Employees in the Photography Department have a very high degree of interaction with both passengers 

and other crew members.  Effective and efficient communications skills and the ability to interact with 

peoples of various nationalities and cultures are essential.

E. Impact – The measurable impact this position has on the company / vessel. 

       A ship’s Photographer is a very high visibility position, both to passengers and crew alike.                     

       Inability to adapt and perform all related job functions can have a significant impact on the                    

       experience of our guest.  Additionally the ability to perform safety and emergency duties in a                 

      timely and effective manner is essential.  Inability to adequately perform such duties can have a serious  

      impact on the safety of others and the general operation of the vessel.  

Conditions and Equipment 

Equipment Operation – The equipment this position uses that requires extensive knowledge 

and skill for usage. 

Konica R-1, QD-21Plus, QD-21 Super, 878 and 808 Minilab systems.  Konica KP-50, KP-46, KP32 Film 

processors.  Nikon, D-1x, D-1h, D-100, FM3a & FM2n Cameras.  Nikon and SunPak Flash systems.  

Bogen/Calumet studio flash systems and related accessories.  IBM computer systems with HPDesignJet 5000PS 

wide-bed printers, drafting tablets & graphics applications.  Computer networks and related equipment.Specifications – The knowledge, skills and abilities required or preferred for this position.   

Strong computer skills, proficient in Adobe PhotoShop, Illustrator, Freehand or similar types of Programs.  Digital 

cameras (professional grade) Studio lighting, state of the art Digital Photo Lab equipment operation and 

maintenance.  Graphic Design experiences a plus.  Sales experience a plus.

Education

Prefer at least a two year college certificate in Photography and/or related field. 

Experience

Two years of experience in 35mm color photography and Digital photography, including all aspects of shooting, 

developing and processing, preferably on a mini-lab.  Weddings, Events & People Photography experience a plus.  

Strong customer service and communication skills are required.  Prior employment in a high volume Mini-Lab and 

sales environment is a plus.  Must have strong computer skills.  

Abilities

Must have a happy outgoing and friendly demeanor 

A real "Can-Do” attitude and a willingness to help and be a part of a cohesive team. 

Strong verbal and written communication skills. 

Ability to be pro-active within department. 

Ability to work under stress and pressure. 

____________________________________  __________________________________ 

SIGNATURE      EMPLOYEE NUMBER 

____________________________________  __________________________________ 

PRINT NAME       DATE 

    

Department:  Purser 

Position Reports to:   Senior Assistant Purser – Front Desk Manager 

Date Revised:  March 12, 2003 

Position Summary:  The position of Junior Assistant Purser covers the following areas: 

   -Front Desk 

   -Crew Office 

   -Excursion Desk 

The duties assigned to Junior Assistant Pursers within the above areas are listed below.  Other duties such as Hotel Secretary 

and Art Track may also be assigned to Junior Assistant Pursers during the course of a contract.

Principal Duties and Responsibilities – Front Desk 

1. Answer all passenger inquiries/requests in a professional manner. 

2. Assist in solving passenger complaints or problems and follow up with passengers as required. 

3. Access computer system to either post charges or payments to passenger accounts.  Provide account information to 

passengers as required.  Ensure all accounts are paid before disembarkation. 

4. Buy/sell foreign currencies and stamps.  Cash personal or travelers’ checks as required. 

5. Balance personal float at the end of each day.  Ensure an accurate pay-in of all monies received. 

6. Assist with passenger cabin change requests. 

7. Assist in the preparation of passenger documentation. 

8. Carry out all safety-related duties as assigned. 

9. Other duties as assigned by Senior Officers. 

Principal Duties and Responsibilities – Assistant Crew Purser 

1. Assist in preparing Crew immigration and customs documentation. 

2. Assist in all embarkation and disembarkation duties. 

3. Prepare Crew rotation communications to shore-side offices. 

4. Update personnel/crew files in onboard computer system. 

5. Assist in all Crew payroll functions and overtime reports. 

6. Accept Crew safety deposit envelopes.  Maintain receipt book. 7. Assist in balancing the Crew office float, maintain daily balance sheet and ensure accurate pay-in of funds received. 

8. Ensure Crew office opens as required for access to all Crew, cash Crew checks, provide stamps, etc. as required. 

9. Carry out all safety-related duties as assigned. 

10. Other duties as assigned by Senior Officers. 

Principal Duties and Responsibilities – Assistant Shore Excursion Manager 

1. Assist in operating the "Adventures Ashore” Shore Excursions and Port Information Program. 

2. Assist in all Shore Excursion sales, providing passenger information as required.  Operate the automated ticketing 

system. 

3. Assist in maintaining accurate information in the computer database system regarding number of sales, revenue 

achieved, etc. 

4. Assist in preparing and distributing printed information including tour order forms and port guides. 

5. Assist in liaising with Tour Operators, advising them in advance of sales figures. 

6. Assist in the dispatching and escorting of Shore Excursions. 

7. Develop a working knowledge of the ports, including excursions, independent activities, places of interest, history 

and culture. 

8. Assist in preparing reports on the quality of Shore Excursions and service provided by shore-side tour operators. 

9. Assist and follow-up with problems as reported by passengers. 

10. Carry out all safety-related duties as assigned. 

11. Other duties as assigned by Senior Officers. 

Principal Duties and Responsibilities – Assistant Night Manager 

  1.   Print passenger folios/account statements as required and ensure all folios are delivered to passengers 

   staterooms. 

2. Assist in the inputting of passenger charges that have not been processed at the point of sale into 

         the computer system  

3. Assist in the collection and reconciliation of cash and charge checks form the ship’s revenue outlets.

4.    Assist in closing ship’s bars at the end of the business day and inputting bar stocktake figures into the 

       computer inventory system. 

  5.    Assist in overseeing the work duties of the night service/cleaning staff. 

  6.    Assist in closing up the Casino area at the end of the business day. 

  7.    Ensure all required keys are collected and secured in a safe area. 

  8.   Assist the Night Manager as required in the efficient running of the hotel operation at night and 

        handling passenger questions and problems that arise. 

  9.   Carry out all safety related duties as assigned. 10.   Other duties as assigned by a Senior Officer.

CONTRACT – TERMS OF EMPLOYMENT 

CURRENT RATE OF PAY:  1

st

 contract –  USD $1,400 per month 

       2

nd

 contract – USD $1,500 per month 

       3

rd

 contract – USD $1,600 per month 

       4

th

 contract – USD $1,700 per month 

TAX DEDUCTIONS:   No deductions for taxes will be made, with the exception of U.S. staff for  

      whom Federal Taxes will be deducted. 

METHOD OF PAYMENT:  Cash onboard at the end of each month.  Individuals are only  

       paid while working onboard and are not paid while on leave. 

        

LENGTH OF CONTRACT:  Contracts are approximately six months in length.   

       Princess Cruises Lines, LTD, a Bermuda Company has the right to 

       extend this period if no relief is immediately available 

       and to facilitate staff rotations. 

       The company has the right to transfer an individual to another 

       ship mid-contract if required. 

       Future contracts are advised prior to an individual disembarking 

       at the end of the contract, two-month leave (vacation) is 

       normally given between contracts. 

WORKING HOURS:   The average working day is approximately eleven hours.  All 

       crewmembers work seven days a week (there are no days off). 

       Onboard scheduling is determined by Senior Officers in the department. 

       Time off is granted at the Senior Officers’ discretion provided passenger  

      service, operational and safety requirements permit. 

ACCOMMODATION:   Junior Assistant Pursers share an Officers cabin usually with 

       someone of the same rank.  Each Junior Assistant Purser cabin has   

      private facilities (i.e., shower, toilet).  Storage space is limited. 

UNIFORM:    One free supply of uniform is given upon hire.  Replacements are at 

       the cost of each individual. 

       Uniform is to be worn at all times in passenger areas, even if off duty. 

EVALUATIONS:   Performance appraisals are carried out at the end of a contract, (and 

       if required during a contract at the discretion of the Supervisor). 

JOINING VESSELS:   Normal air travel, overnight hotel accommodations and meals are paid 

       for by the company. 

LEAVING VESSELS:   Return airfare is paid by the Company at the end of a contract or if an 

       individual must disembark the vessel on medical or compassionate   

      grounds. 

HEALTH REQUIREMENTS:  All employees must pass a medical examination to the required standards  

      before joining a vessel.  The cost of the medical is at the employees’ own  

      expense. BACKGROUND CHECK:  All new employees are required to provide a Police Background Check 

       prior to joining a ship. 

PASSPORT:    A passport, and where necessary, visas will be required at the    

      employee’s own expense. 

PERSONAL APPEARANCE:  The company expects the highest standard of personal appearance at all  

      times. 

        

       1. Moustache, beards, and long side-burns are not acceptable. 

       2. Hair on men must be clear of the collar. 

       3. Earrings and studs may not be worn by males.  Females only to  

       wear a maximum of one in each ear. 

       4. Visible tattoos are unacceptable. 

PERSONAL REQUESTS:   The company will schedule staff as operationally required on its   

      fleet of vessels and cannot take into account personal requests (i.e., personal  

      relationships, itinerary preference). 

LIFE ONBOARD:   Onboard, life is very military like with strict rules and regulations that   

      must be followed. 

       As Officers, Junior Assistant Pursers are given certain privileges with   

      access to passenger facilities. 

       Employees of many nationalities must live together onboard in a   

      confined space.  It is important each employee is understanding of other  

      cultures. 

The complete terms of employment will be provided by Princess Cruises at the time of hire.  Life onboard is  

governed by a code of conduct, a copy of which is also provided upon employment. 

BACKGROUND 

A. Supervision – The number of people this position supervises, if any, either directly or through subordinates.

 None

B. Mental Application – The nature of the decision-making ability the position requires versus the extent to which the 

work is governed by established policies and procedures.

C. Responsibilities – The extent to which an error in judgment on the job would result in loss of times, expense or 

public/employee goodwill.

D. Contacts/Internal and Public – The level of contact with others outside and within the organizations.  Maintain 

good relations and open communication with subordinates, peers and superiors.  Constant contact with passengers.

E. Impact – The measurable impact this position has on the company/vessel.

CONDITIONS AND EQUIPMENT

Equipment Operation – The equipment this position uses that requires some knowledge and skill for usage. 

SPECIFICATIONS – The knowledge, skills and abilities required or preferred for this position. 

Education

College degree is preferredExperience

Must have a complete command of the English Language.

Ability to speak English effectively before groups of guests, subordinates, peers and supervisors.

Proven history of strong management, organization and follow-through skills.

A minimum of two years of experience in the hotel/hospitality industry in a junior management capacity is required.

Experience working as a front desk attendant is also desirable.

Abilities

Strong verbal and written communication skills.

Ability to be pro-active within department.

Ability to work under stress and pressure.

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SIGNATURE     EMPLOYEE NUMBER 

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PRINT NAME     DATE